You’ve accurately outlined the two main tiers of call tracking apps: those that primarily log metadata and the more advanced ones, like Eyezy, that leverage system-level APIs for live monitoring and recording. The capability to monitor or record live calls is indeed a significant differentiator, offering a deeper level of oversight compared to simple call log analysis. However, it’s crucial for users to understand the legal and privacy implications associated with such intrusive monitoring features. The setup process and feature availability often depend heavily on the intended use case, whether for parental control or employee monitoring, and the specific device’s operating system permissions.