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cookie policy

This cookie policy explains how we use cookies and other similar technologies when you use our service, what tracking technologies are and why we use them. It also explains how you can control their use.

If you have any questions, you can contact us at [email protected]


Cookies

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you visit our website to store a range of information, for example, your language preference, or browser and device you are using to view the website. Those cookies are set by us and called first-party cookies. We also use third party cookies, which are cookies from a domain different from the domain of our website, for our advertising and marketing efforts.

Session cookies expire each time you close your browser and do not remain on your device afterwards. These cookies allow our website to link your actions during a particular browser session.

Persistent cookies will remain on your device for a period of time, and will expire on a set expiration date, or when you delete them manually from your cache. These cookies are stored on your device in between browser sessions and allow your preferences and actions across our website to be remembered.


Similar technologies

In addition to cookies, there are other similar technologies that may be used on the web or in mobile ecosystems.

  • Web beacon is a small, transparent image (also known as “pixel tag”, “web bug”, “GIF”) that contains a unique identifier. It is embedded into a website or an email. When your browser reads the code of the website it communicates with our server to display the image and, through this process, we are able to acquire information such as technical specifications of your device, operating systems and settings being used. It can also track your activities during a session. Also, it enables us to recognize when each email was opened, from what IP address and from what device. We use this information to improve our email communication.
  • Software development kits (SDK) are third-party software development kits that may be installed in our mobile applications. SDKs help us understand how you interact with our mobile applications and collect certain information about the device and network you use to access the application.
  • Local shared objects, commonly called “Flash cookies”, are pieces of data that websites which use Adobe Flash may store on a user`s computer to facilitate the Flash functionality. We may use Adobe Flash to display graphics, interactive animations, and other enhanced functionality. Local shared objects can track similar parameters to cookies, but they can also provide information on your use of the specific feature that the cookie is enabling. For example, if it facilitates the display of a video then we can receive details of how much of the video was watched and when viewing stopped. Flash cookie management tools can be accessed directly via www.adobe.com
  • HTML5 local storage. HTML 5 is the fifth version of the HTML language and contains functionality that allows information to be stored locally within the browser’s data files. HTML5 local storage operates in a similar way to cookies but differs in that it can hold greater amounts of information and does not rely on an exchange of data with the website’s server.
  • Fingerprinting is a technique that involves combining a set of information elements in order to uniquely identify a particular device. These information elements include, for example: data from configuration of the device, CSS information, JavaScript objects, installed fonts, installed plugins with the browser, use of any APIs, HTTP header information, clock information.
  • Device Identifiers are identifiers comprised of numbers and letters, which are unique to each specific device. These include Apple’s ID for Advertisers (IDFA) and Google’s Android Advertising ID (AAID). They are stored on the device and are used to recognize you and your devices across different apps and devices for marketing and advertising purposes. You can reset your device identifier or opt out of personalized advertising in the settings of your device.
  • Social widgets are buttons or icons provided by third-party social media providers that allow you to interact with those social media services when you view a web page or a mobile app screen. These social widgets may collect browsing data, which may be received by the third party that provided the widget and are controlled by the third parties.

How can you manage your cookies and similar technologies?

Cookies list

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

  1. Necessary cookies. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
  2. Cookie Type Provider Purpose Expiry
    __cfruid 1st party eyezy This cookie is used by the service Cloud Flare and is required to manage incoming traffic and to have better visibility on the origin of a particular request Session
    __zlcstore 1st party eyezy This cookie is used by service Zendesk to store the status of the chat Persistent
    AWSALBCORS 3d party zopim.com This cookie is used by service Zendesk to keep track on chats with clients while the user is browsing through the website 6 days
    PHPSESSID 1st party eyezy This cookie is used by session php Session
    t3D 1st party eyezy This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. Persistent
    tADe 1st party eyezy This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation.The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. Persistent
    tADu 1st party eyezy This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. Persistent
    tAE 1st party eyezy This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. Persistent
    tC 1st party eyezy This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. Persistent
    tMQ 1st party eyezy This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. Persistent
    tnsApp 1st party eyezy This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. Persistent
    tPL 1st party eyezy This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. Persistent
    tTDe 1st party eyezy This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. Persistent
    tTDu 1st party eyezy This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. Persistent
    tTE 1st party eyezy This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. Persistent
    tTf 1st party eyezy This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. Persistent
    ZD-suid 1st party eyezy Unique id that identifies the userʼs session. Persistent

  3. Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region). They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.
  4. Cookie Type Provider Purpose Expiry
    _ ZD-store 1st party eyezy Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user. Persistent
    #_distanceUnit 1st party eyezy Saving preferences for distance measuring Session
    userrepoer 1st party eyezy Providing access to help center Session
    #_idClearOldLogs 1st party eyezy Saving the state of clear logs notification 5 days
    #_site_language 1st party eyezy Setting customer’s language Session
    #_#_check_upgrade_proceed 1st party eyezy Checking the subscription upgrade status process 10 minutes
    #_#_check_renew_proceed 1st party eyezy Checking the subscription renew status process 10 minutes
    #_#_check_new_proceed 1st party eyezy Checking buying new subscription status process 10 minutes
    #_#_check_assistance_proceed 1st party eyezy Checking buying additional services status process 10 months
    #_checkPermissionToBay 1st party eyezy Showing status that transaction is processing 5 minutes
    callbackRequestSent 1st party eyezy Stating that the callback request is sent 10 minutes
    #_dateFormat 1st party eyezy Saved settings on date format view Session

  5. Analytical or performance cookies. These allow us to recognize and count the number of visitors, to know which pages are the most and least popular, and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
  6. Cookie Type Provider Purpose Expiry
    _ga 1st party eyezy Google Analytics ID 2 years
    _ga_# 1st party eyezy Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. 2 years
    _gat 1st party eyezy Used by Google Analytics to throttle request rate 1 day
    _gid 1st party eyezy Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day
    _hjAbsoluteSessionInProgress 1st party eyezy This cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice. 1 day
    _hjFirstSeen 1st party eyezy This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website. 1 day
    _hjIncludedInSessionSample 1st party eyezy Registers data on visitorsʼ website-behaviour. This is used for internal analysis and website optimization. 1 day
    _hjSession_# 1st party eyezy Collects statistics on the visitorʼs visits to the website, such as the number of visits, average time spent on the website and what pages have been read. 1 day
    _hjSessionUser_# 1st party eyezy Collects statistics on the visitorʼs visits to the website, such as the number of visits, average time spent on the website and what pages have been read. 1 year
    _hjTLDTest 1st party eyezy Registers statistical data on usersʼ behaviour on the website. Used for internal analytics by the website operator. Session
    _opt_expid 1st party eyezy This cookie is set in order to make split-tests on the website, which optimizes the websiteʼs relevance tow ards the visitor. The cookie functions by making smaller alterations on the website and measuring the results. 1 day
    collect 3d party google-analytics.com Used to send data to Google Analytics about the visitorʼs device and behavior. Tracks the visitor across devices and marketing channels. Session
    ZD-buid 1st party eyezy Unique id that identifies the user on recurring visits. Persistent

  7. Marketing cookies. Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.
  8. Cookie Type Provider Purpose Expiry
    __zlcmid 1st party eyezy Preserves users states across page requests. 1 year
    _gaexp 1st party eyezy This cookie is used by Google Analytics to determine if the visitor is involved in their marketing experiments. 81 days
    _gaexp_rc 1st party eyezy Determines whether the user is assigned to a specific content-experiment to optimize website content and advertisement efforts. 1 day
    _uetsid 1st party eyezy Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. 1 day
    _uetsid 1st party eyezy Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitorʼs preferences. Persistent
    _uetsid_exp 1st party eyezy Contains the expiry-date for the cookie with corresponding name. Persistent
    _uetvid 1st party eyezy Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitorʼs preferences. 1 year
    _uetvid 1st party eyezy Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitorʼs preferences. Persistent
    _uetvid_exp 1st party eyezy Contains the expiry-date for the cookie with corresponding name. Persistent
    ads/ga-audiences 3d party google.com Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitorʼs online behaviour across websites. Session
    MUID 3d party bing.com Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. 1 year
    zte# 1st party eyezy Saves a Zopim Live Chat ID that recognises a device between visits during a chat session. Session

Changes to this policy

We may change this policy from time to time, when we do we will inform you by updating the “Last updated” date below.

Last updated: 07 February, 2023