Welcome to the eyezy.com website (hereinafter - the “Site”, “Website”).
This website is operated by Fortunex Limited, registered address: Georgiou Griva Digeni, 113 Astromeritis, 2722, Nicosia, Cyprus, reg. number HE 412032 (hereinafter referred to as “We,” “Us,” “Our”, “Company”).
your use of the site, software and/or the eyezy services signifies that you agree to these tou and constitutes your binding acceptance of these tou, including any modifications that we make from time to time. we will inform you about any modifications that occur in the essential parts of the tou and will ask implied consent. this means that if you continue to use the software and the eyezy services, you agree with these modifications.
- – a SaaS (Software as a Service) solution, description and features of which are provided on the Site and in this TOU.
- – recurring payments for the use of eyeZy Services on a periodic basis.
- Target device
- – a smartphone, tablet, mobile phone or another similar device, which is controlled by you through eyeZy.
- Payment information
- – full username, email, credit / debit card details, and other information you may need to pay for eyeZy Services.
- Payment service provider
- – a financial institution, which processes payments for eyeZy Services.
- Legal access to the target device
- – the user’s access to the target device belonging to this user, as well as the existence of other legal grounds for the collection and processing of information from the target device.
- Cloud control
- – the management of an account, application and software that is performed using cloud technology, without physical interference with the target device operating and / or software installation.
- – the type of services provided by eyeZy specialists to help you remotely install, root, and jailbreak the target device.
- Subscription month
- – paid subscription period that consists of 28 calendar days. This applies only to 1-, 3- and 6-months subscription plans. 12-months subscription lasts 366 days.
The Site and the eyeZy Services shall be used only in such cases:
- - with the aim of parental control;
- - by users on their own devices.
The main purpose of the development and provision of eyeZy is to ensure the safety of property and / or life and health of children and wards.
You are required to create an account on the Site for purchasing and usage of eyeZy Services. For the account creating you have to provide your email address, Billing Information and choose a Payment Method.
When placing the order for the eyeZy, you acknowledge and agree that you are 18 years of age or older.
When you are connecting the eyeZy with a target device, you acknowledge and agree that you are (i) a parent to your minor child or guardian of a ward; (ii) you are an owner of this device.
In case with Android target device, after account registration and eyeZy Services purchasing, you will receive URL-link for .apk file downloading in your Control Panel. For a target device and your Account synchronization, you have to click the link and download an .apk file on the target device, install it and provide necessary permissions to the installed application with the aim to activate declared features.
In case with iOS target device, you have to specify its iCloud login and password in the Control Panel for synchronization of the target device and Control Panel.
You are aware that We are not responsible for any third-party data leak in databases and/or DSN servers.
You will not use the Site or eyeZy in violation of any laws you are subject to. Notwithstanding the foregoing, We are not responsible for the further use of the eyeZy and it’s your sole responsibility.
Before placing the order at the Website, you have to read the Compatibility Policy and check the requirements of your target device according to the Compatibility Policy.
You understand that in most cases you require physical access to the device to install the eyeZy Software.
You will properly follow all instructions and documentation provided by us to you at the Website.
You will not allow any other third party to access your account or to utilize the Software. In case access to your account has been granted to a third party deliberately, or by mistake, or in any other way without your consent, you acknowledge that we don’t bear the responsibility.
You are aware that you may use the eyeZy for more than one target device, when purchasing the subscription plan, but you have to reinstall it from the current device to the new one.
You understand and agree, that we are not liable for consequences of services rendered. In case the target device is harmed due to services rendered, we will not be liable for such harm.
You may never use another user’s account without permission. When creating your account, you must provide accurate and complete information.
You may not share or transfer any account. You may not disclose your password to anyone else.
You must notify us immediately of any breach of security or unauthorized use of your account or if you believe that an account password may have been compromised.
We will not be liable for any losses caused by any unauthorized use of your account.
You may interact with the eyeZy Services through your Account/Control Panel by changing settings that are made available to you.
You agree not to create or access an account using a false identity or information, or on behalf of someone other than yourself.
You will only install the Software on the devices which you own.
We reserve the right to modify, terminate, or refuse the eyeZy Services to anyone for any reason and without notice at any time.
You may use some features of eyeZy without jailbreak (iOS) or rooting (Android). In case you want to have access to special features, you may need to jailbreak (iOS) or root (Android) the device, which is a legal procedure according to the applicable law. According to exemptions, which were adopted to the Digital Millennium Copyright Act by the Librarian of Congress, jailbreaking and rooting are lawful in specific cases.
You agree, that rooting or jailbreaking procedure of a target device is your sole responsibility and you solely decide to do it or not. You are aware of all consequences, which may be appeared due to rooting or jailbreak of a target device, and take upon oneself all risks and responsibility. If you bought a subscription by which provided features may be activated only with root or jailbreak of a target device, and after payment you have decided not to root or jailbreak the target device, it will not create grounds for a refund and/or changing your type of subscription. In this case you may upgrade to another type of subscription after the expiration of your subscription period, in which features mentioned above are not provided.
You can’t root or jailbreak a target device using the eyeZy. You have to install third-party software to root or jailbreak the target device. You are aware and agree that we will not responsible as well as we are not responsible for third-party software you use to root or jailbreak the target device, even if we help with choosing such software.
You understand that we, in our sole discretion, may at any time for any reason suspend or terminate any license thereunder and disable the functionality of the eyeZy. In this case, the information you may have already accessed will become unavailable without prior notice.
We reserve the right to add or remove features or functions to the eyeZy at any time in our sole discretion.
If your device was unlinked from the eyeZy due to the update of your device’s operating system, you may address customer service at [email protected] to link it again. You should remember that you may lose the warranty for your target device operation system and when you re-link it you do it at your own risk.
In case you have any technical question, please contact customer service at [email protected].
You agree not to create an account or use the eyeZy Services, if your Account has previously been removed by us, or if you have previously been banned from the eyeZy Services.
You have the right to deactivate any account of yours at any time. You may deactivate any account registered to your name by following the instructions on the Site.
If you voluntarily terminate an account or allow that account to lapse, you may reactivate that account at any time through the Control Panel on the Site. Accounts terminated by us for any type of abuse, including without limitation a violation of these ToU, may not be reactivated for any reason. Upon any termination or suspension of the eyeZy Services, the monitoring of all devices which are controlled by you through eyeZy shall cease. Any information you have submitted on the Site or that which is related to your account may no longer be accessed by you.
We may propose and resale third-parties’ products (software, mobile application, etc.). You may buy it with or separately from main subscriptions. Terms and conditions, privacy matters, end-user license agreement, etc., that are related to using of such third-parties’ products will be provided by such third parties and you can find it via links, specified on appropriate pages of Website. You aware that We are not responsible for such third-parties’ products and your using of such products is only your sole responsibility, even if we recommend it. If you have any questions about third-parties’ products, its usage, problems with installing, error fixing, etc., you should send your request to an appropriate provider. We don’t assist in matters on how to install and how to use these products, however, you may get necessary information from the appropriate provider. Under your request we will provide you urgent contact data. For billing and other financial matters, you have to get in touch with us via e-mail [email protected] or Live Chat. For getting and installing third-parties’ products, you have to follow instructions that you will receive after you make a payment. These instructions will appear on the Website and/or will be sent by e-mail.
The main features and eyeZy description.
EyeZy is a parental control software, which helps parents to safe their kids and protect them from external factors, which may harm them. eyeZy is not a stalkerware, harmware, spyware, virusware etc., because the eyeZy cannot be installed on a target device or connected with the target device without human intervention. eyeZy has different features, which helps to protect your kids:
See every keystroke, so you can make sure the conversations they’re having are safe.
See their private text conversations, including chats they’ve deleted. And view messages on popular social media apps such as WhatsApp, KiK, Tinder, Snapchat, Skype, Instagram, Facebook, and others. Plus, you can also record their screen.
See where they are and where they’ve been. We mean their exact location on a map using GPS location tracking and advanced WiFi networks analysis.
See their social calendar and know what they’re up to and the people involved. It’s an easy way to stop them from attending events you don’t approve of.
Files Finder shows you exactly what’s saved on their phone. Pics. Videos. Files. All in one spot.
See what they’re searching for on the internet, what websites they visit, what they’ve got bookmarked, and their interests.
See and control what websites they can visit, what apps they use and for how long.
Set boundaries and get notified. If they’re talking, chatting or searching for something controversial and inappropriate, eyeZy lets you know. And if they’re going somewhere they shouldn’t, you’ll know about that too.
See who they called, who called them, how long they talked, and more.
Please, note, that some features are not available for iOS and/or Android operational systems. You are required to check it before you place an order. If you are not sure about some features and your operational system, please, contact with our customer care and they will help you to determine how you can use eyeZy with the best experience and results.
To subscribe to the Service, you should place the order.
There are provided several subscription plans on the Site. Subscription plans depend on your device, the number of features, which you may choose, and a subscription period.
You are allowed to have several subscriptions under the same account.
You have to buy one subscription for each target device. While placing the order, you should complete the Billing Information and the Payment Method by providing your personal information.
Following the purchase of the eyeZy, your credentials (login and password) will be sent to your email so you could access your Account/Control Panel.
We strongly advise you to download your private encryption key from the Control Panel or send it to the email indicated in your subscription. Save it or memorize it in case you need to reset your password or restore access to your account and subscription(s).
You are solely responsible for the activity that occurs from your account and must keep your account password secure. In case you forgot your password to the Account, you may restore access with your private encryption key.
If you lose your private key, you will not able to reset a password or recover your access to your Account or subscription(s), and we will not able to help you with the access (data) recovering in this case, because we don’t store private keys of users.
You may choose the subscription plans of the following duration – 1, 3, 6, or 12 Subscription months. 12-months subscription consists of 366 calendar days. The initial payment for the first Subscription period may be specified with a discount.
To avoid any disruption, the subscription you selected will automatically be extended for a successive renewal period of the same duration and at the original, not discounted, price.
Subscription automatically renews unless auto-renewal is turned off at least 24-hours before the end of the current subscription plan. We can charge you for the future payment subscription, if you didn’t turn off automatic renewal, even if the eyeZy was temporarily unavailable due to technical reasons. There will be a special button to cancel automatic renewal during the payment execution on the Site. The renewal price for a new Subscription period may be vary from initial Subscription price due to a discount cancellation. After your payment will be done successfully, we will send you a confirmation letter via e-mail with an indication of an initial and renewal price. If you don’t agree with a renewal price, you have to cancel automatic renewal in the Control Panel.
In case you didn’t turn off automatic renewal, you will be charged for the next subscription period at the start of the next period. You can cancel a subscription through the Control Panel or with assistance of our support team through Live Chat or e-mail. You understand and confirm that if you forget to disable auto-renewal for new subscription period, it will not be a reason for a refund.
During a subscription payment you can purchase additional services. Payment price and conditions depend on chosen Services.
All accounts are set up on a prepaid basis. We must receive payment before any billable product or service is provided and/or activated. You are required to keep valid credit/debit cards on file to charge for any recurring monthly subscription fees and one-time or multi-pay fees. You are responsible for keeping all credit/debit card details and contact information current while using the eyeZy Services.
Your subscription is NOT based on how much you use (or do not use) the eyeZy, but instead is based on the availability of eyeZy Services.
If you want to install the Software on additional devices, you have to purchase additional subscriptions.
After payment execution for a subscription, you will receive a payment notification from us. All your receipts are available by request.
We charge additional costs for technical assistance related to installing the eyeZy - Support Priority Line and eyeAssistance.
Methods of payment. We will accept any payments via all major debit/credit cards. Payment by any other means, such as check or wire transfer, requires explicit written consent, which shall be given in our sole discretion. To make a payment, you have to specify your Payment Information (card number, CVV code, expiry date) and choose the necessary payment method.
Recurring Billing Procedure. Autorenewal is enabled by default. We will be charging you at the beginning of your respective billing period (the “payment date”). For your convenience, we will automatically charge your credit/debit card for subscription payment terms according to the appropriate subscription plan (after 1-, 3-, 6- or 12 Subscription months, depending on your subscription plan).
If your card on file is declined for any reason, we will attempt to re-run the charge for the cards on file up to five (5) more times within the following thirty (30) calendar days. If we will not be able to charge funds from your card within time mentioned above, your account will be cancelled.
In the event that there are insufficient funds on your accounts/cards, we reserve the right to provide you a discount upon purchase and charge subscription payment excluding discount. The discount rate can be from 25% to 75% of the amount that must be paid.
Refunds and returns. We warrant refunds in case you are not satisfied with the eyeZy for any reason. But this does not mean that refunds may be offered in all cases. Your eligibility for a refund may depend on the Subscription plan and how much time has passed since the transaction, etc. More details are available in our Refund Policy, which we recommend reviewing before you start using eyeZy Services.
We try to help all of our users. You may get in touch with us about any matters, which belong to eyeZy Services via Live Chat or e-mail. Our assistance via Live Chat and e-mail are absolutely free for you.
Also, we may provide the Phone Support service via phone call and you can connect with us only on prepayment conditions. This means that our Phone Support service via phone call is billable. You can order Phone Support service when you buy any of subscriptions on a checkout page. If you need the Phone Support service, you have to pay once for such services (there are no subscription conditions for the Phone Support service). To utilize Phone Support service, you have to request a callback via the Control Panel and we will call you within 20 minutes.
You may order eyeAssistance service on a checkout page when you buy any kind of subscription. If you want use eyeAssistance service, you should pay for this service on the one-time prepayment conditions. The eyeAssistance service is provided by eyeZy via phone and/or specific remote access software, and toward one target device only. If you lost the target device, or the target device or eyeZy’s application are damaged in consequences of rooting or jailbreaking, or there is any other reason for repeated rooting/jailbreaking/installing, and you need eyeAssistance again, you should make a payment for eyeAssistance one more time (one eyeAssistance service for one rooting/jailbreaking/installing). To make sure that after rooting session eyeZy works smoothly, our Customers are provided with a 2-month guarantee and 24/7 support of our Advanced technicians via live chat. Note that the rooting of your target device can be successful as well as not successful depending on the peculiarities of the model of the device. For a successful rooting session, we require the following: (i) Windows PC; (ii) Stable Internet connection; (iii) At least 2 hours of physical access to the target device (duration depends on the model of the device and Internet speed); (iv) At least 20Mb/s Internet speed. For the successful remote installation/reinstallation session we require: (i) Target device with the screen unlocked; (ii) At least 10 minutes of physical access; (iii) Stable Internet connection. During the rooting session the following data may be required: PIN code, screen unlock password, linked Google account credentials, Wi-Fi password.
We provide our Support Services in English, Turkish, French and Portuguese only. Not knowing any of these languages is not a reason for a refund.
We care about the integrity and security of your personal information.
You acknowledge that you willingly provide your personal information to eyeZy and the Payment Provider while placing the order for the Product.
You agree that you are obliged to retain the private encryption key provided to you by us.
We are not able to collect and/or store in its database any exported logs and data from a target device with the use of the Software in case (i) the data is older than 3 (three) months; (ii) your account has been expired.
Upon the expiry of your account, all logs and data exported from a target device with the use of the eyeZy will be deleted immediately.
We do not control, monitor and/or are not aware of how the user exploits the Software application. We may not be held responsible for the inappropriate use of thereof. It is at a user’s risk and responsibility.
You acknowledge that we don’t encourage our users to exploit the eyeZy Services illegally.
end user license conditions
If you wish to monitor a target device with an Android operating system, you have to download a file in .apk format, open and install it (hereinafter – eyeZy application) on the target device. By installing the eyeZy application, you hereby warrant, represent, covenant and certify the following:
Scope of License: The Company grants you a limited, non-exclusive, non-transferable revocable license (hereinafter – the License) to (i) install the eyeZy application on one or more devices, which are owned by you, are under your lawful control, and (ii) view and use the eyeZy application and any related information provided to you by the eyeZy application.
Software is Designed for Legal Use only. The eyeZy application is designed for use by those who have the legal right to control a target device on which it is installed, or on which it is used for parental control. The Company cannot provide legal advice to you regarding your use of the eyeZy application. You should consult your own legal advisor with respect to legality of using the eyeZy application in the manner you intend to use it prior to downloading, installing, or using the eyeZy application. You take full responsibility for determining that you have the right to monitor the device, account, application, or program on which the eyeZy application is installed. The Company shall not be held responsible if the User chooses to control a target device the User does not have the right to do it.
License. It is understood and agreed that the Company is the owner of all right, title, and interest in and to the original, and any copies of the eyeZy application and related information, improvements, enhancements or derivatives thereto and ownership of all intellectual property rights pertaining thereto, in whole or in part, shall be, vest with, and remain the exclusive property of the Company. You, as a licensee, through your downloading, installing, or use of the eyeZy application do not acquire any ownership rights to the eyeZy application. The eyeZy application is protected by copyright laws and international copyright treaties. The rights granted in this license are limited to the right to download, install, and use the eyeZy application and do not include any other intellectual property rights.
You agree that you may not and will not: (i) sell, lease, rent, license, sublicense, redistribute, assign or grant the eyeZy application; (ii) decompile, disassemble, or reverse engineer the eyeZy application, in whole or in part; (iii) write or develop any derivative software, make attempt to derive the source code of, modify, or create derivative works of the eyeZy application, any updates, or any part or any other software program based upon the eyeZy application; (iv) provide, disclose, divulge or make available to, or permit use of the eyeZy application by any third party without the Company prior written consent; or (v) copy the eyeZy application.
Any attempt to do so is considered as a violation of the ToU and the rights of the Company and/or other copyright owners. If you breach this restriction, you may be subject to legal actions and damages.
If you violate requirements mentioned above, you will be responsibility according to applicable law and international treaties on intellectual property rights and copyrights protection, and derivative software that was developed will be belonged to the Company from the moment of its creation.
The Company may provide upgrades, modifications, updates, or additions (hereinafter – the Modifications) to the eyeZy application during the term of the License. The terms of this ToU shall be applied to any such Modification unless such Modification is accompanied by a separate license, in which case the terms of that license will be applied.
For eyeZy application using it may be necessary an internet connection. The Company will not be responsible, if you are not able to get an access to the eyeZy application due to problems with internet connection or its absences.
Term and Termination: The term of this License runs concurrently with the term of your subscription plan, which is the period during which you are authorized to use the eyeZy application. Your rights under this License will terminate automatically without notice from the Company if you fail to comply with any term(s) of this ToU or your subscription period expires. Upon termination of the License, you shall cease all use of the eyeZy application and uninstall it from any devices on which it was installed.
compatibility of target device
You are aware that before placing an order for subscription you have to carefully read the Compatibility Policy.
You are aware that before you connect a target device to eyeZy, you have to check the requirements for the compatibility of your target device.
In case your device is not in line with the Compatibility Policy, you may not connect a target device to eyeZy.
In case you have failed to comply with the Compatibility Policy before acquiring the subscription and\or before the connection, you agree that it is your responsibility and you will not be refunded.
In an effort to improve the eyeZy Services and error fixing, we may update the eyeZy from time to time.
You acknowledge and agree that we may update eyeZy with or without notifying you.
You acknowledge and agree that we may request you via email or Control Panel to update eyeZy on a target device.
You understand and agree, that we are not liable for any damage and harm caused to a target device due to software update.
Trademarks. eyeZy’s logo is a trademark/service mark that is used by eyeZy.
Unauthorized use of eyeZy’s trademark, service mark or logo is a violation of the applicable trademark laws and prevalent international intellectual property laws.
Copyright. All intellectual property rights in the Site, eyeZy Software, eyeZy Application belong to and is vested in eyeZy or its licensors, and are protected by the applicable law and international copyright laws.
All intellectual property in the design and layout of this web site and the material or information published on its pages belongs to and is vested in eyeZy or its licensors.
You may not use or reproduce any part of this web site or the materials contained within it in any manner without first obtaining the prior written permission of eyeZy.
Any images that appear on this website with an acknowledgement to the Licensed Material include restrictions on downloading such material for other than personal use, and prohibit republication, retransmission, reproduction, or other use of the Licensed Material.
liability and warranties
to the maximum extent permitted by law, company, its affiliates, licensors, and business partners (collectively, the “related parties”) disclaim all liability, whether based in contract, tort (including negligence), strict liability or otherwise, and further disclaims all losses, including without limitation direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with access to or use of the site, the eyezy and/or service, even if we and/ or related parties have been advised of the possibility of such damages.
without limiting the foregoing, in no case shall the liability of the company or any of the related parties exceed the greater of $50 or the amount that you paid to us or our designees during the six (6) months prior to the time the cause of action giving rise to liability arose.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, the liability of the Company and its affiliates shall be limited to the fullest extent permitted by law.
we are not responsible for using the eyezy and/or site by users unlawfully and with unlawful aims. the eyezy and/or services are provided and developed with security aims only and cannot be used with violation of rights, freedoms and interests of third parties. we don’t know and cannot know how users use the eyezy and/or services. if you become aware that the eyezy and/or services are used or were used unlawfully, you can notify us and we will adopt the best efforts to stop the unlawfully eyezy and/or services using.
we are not responsible for the use of third-party products which have been purchased on the website (except the issue of payments). all claims and requests about use, installation, error correction, removal, reinstallation, access and otherwise, should be sent to providers of such products.
the site and the eyezy services are provided on an “as is” and “as available” basis for your use, without warranties of any kind, either expressed or implied, including without limitation the warranties of merchantability, fitness for a particular purpose, title, non-infringement, and those arising from course of dealing or usage of trade. we make no warranty as to the accuracy, completeness or reliability of any content available through, or the performance of, the site or the service. you are responsible for verifying any information before relying on it. use of the site and/or the service is at your own risk. we do not warrant that you will be able to access or use the site and/or service at the times or locations of your choosing; that the site or the service will be uninterrupted or error-free; that defects will be corrected; or that the site or the service are free of viruses or other harmful components.
Because some states or jurisdictions do not allow the disclaimer of implied warranties, the foregoing disclaimer may not apply to you.
You agree to indemnify, defend, and hold the Company and the related parties harmless from any and all claims, demands, damages, or other losses, including reasonable attorneys’ fees, resulting or arising from your use of the Site, the eyeZy, the Software, the Application and/or the Service or any breach by you of these ToU or any other policies that we may issue for the Site, the eyeZy and/or Service from time to time.
We may assign these ToU, in whole or in part, to any person or entity at any time with or without your consent.
You may not assign the ToU without our prior written consent, and any unauthorized assignment by you shall be null and void.
If any part of these ToU is determined to be invalid or unenforceable, then that portion shall be severed, and the remainder of the ToU shall be given full force and effect.
Failure or delay by the Company to enforce compliance with the ToU does not constitute a waiver of these ToU.
The express waiver by eyeZy of any provision, condition, or requirement of these ToU shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.
All notices given by you or required under this ToU shall be written and addressed to:
- technical requests shall be addressed to [email protected].
- legal requests shall be addressed to [email protected].
The eyeZy Services is offered with the understanding that we may terminate any subscription and/or your access to the eyeZy Services at any time, for any appropriate reason, including without limitation for any violation of these ToU.
We reserve the right to deny service to, or if applicable, terminate the service of any user, including without limitation a user that attempts to monitor the device of an individual, who has not provided their consent. In this case, we reserve the right to block all accounts associated with such potential violating user.
These ToU describe certain legal rights. You may have other rights under the laws of your state or country. These ToU do not change your rights under the laws of your state or country.
This ToU is regulated by the laws of Republic of Cyprus. Any disputes should be resolved by the appropriate courts of Republic of Cyprus.
In case the laws of your state or country do not permit you to use the eyeZy application completely or only some of its features, hereof you acknowledge and agree that it is upon your responsibility.
The original, legally binding version of this document is written in English, and it is translated into other languages for the courtesy of our non-English-speaking users. If there are any discrepancies between the English version and a translated version, the English version supersedes the translated version.
For more information, please contact us by email [email protected].